Emergency Care:

If there is an urgent problem and you are currently a patient of record, please call our office at (563) 359-0113 and we will accommodate you as soon as possible. If the office is closed, you will be given specific instructions on how to obtain emergency advice or care.

Cancellations:

Your appointment time is reserved especially for you. If you cannot keep your appointment, please give us at least 24 hours advance notice.

Patient Education

We feel patient education is very important. Our goal is that you are completely informed concerning your condition and any treatment that will be performed. We encourage you to ask any questions you may have.

Financial Policies:

We understand financial pressures and strive to make treatment affordable by keeping our fees reasonable and providing a variety of financial options.

Dental Insurance:

We accept most major private insurance plans and will assist you in determining what portion of your treatment is covered by insurance. Please bring your insurance card or papers on the first visit.

We also accept assignment of your benefits, which means that at the time of service you will be asked to pay only the portion insurance is not expected to cover. We will then file your insurance for you.

Please understand however that you are ultimately responsible for payment of all services. Should your insurance not cover what is predicted, you will be responsible to pay any uncovered portion.

Payment Options:

We have a variety of fee arrangements to ensure payment of any portion not covered by insurance is affordable. We accept most major credit cards (Mastercard, Visa, & Discover) and also offer several other financing options. We will be happy to discuss these with you upon your arrival.

Financial Questions:

Our insurance coordinator, Leanne, will be happy to answer any of your financial questions. She can be reached at (563) 359-0113. If you would like to contact her by email, please click here.

Our Staff:

We are very fortunate to have long-term staff who are devoted to making sure you have a good experience with us. Our staff is highly trained and strives to ensure you are comfortable at all times. Please feel free to express any questions or concerns to them.

Patient Safety:

We take patient safety very seriously and adhere to the highest professional standards of cleanliness, sterilization and radiation control. Our staff regularly attend safety seminars and are quite knowledgeable on the latest techniques.

Pre-medication:

Patients with certain medical conditions (e.g. valvular heart conditions and artificial joints) may be asked to pre-medicate with antibiotics prior to treatment. We do this with your safety in mind. Please inform us if you have a condition that might need pre-medication.

Post Treatment Instructions:

After treatment, home care and medication instructions will be thoroughly explained. For your convenience you will also be given printed instructions. Of course, we are always available for questions after treatment.

Patient Comfort:

We go to extraordinary lengths to ensure our patients are as comfortable as possible during dental procedures. Please see the Procedures Page for more information on this.

We Welcome Your Questions or Comments:

We are always happy to answer your questions or comments. If you have a question or would like to set up an appointment, please do not hesitate to call us at (563) 359-0113 or email us by clicking here.